Returns & Exchanges
At ScentSmoke, we want you to be completely satisfied with your home fragrance experience. If you are not happy with your purchase, we offer a 30-day return policy for unused products in their original packaging.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a prepaid shipping label and authorization form.
Package Securely
Carefully pack your items in their original boxes, ensuring that fragile diffusers and glass candle jars are well-protected to prevent damage during transit.
Ship the Items
Affix the provided return label to your package and drop it off at any authorized carrier location within 7 days of receiving your authorization.
Receive Your Refund
Once our quality control team inspects the returned items, we will process your refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing