Frequently Asked Questions
Everything you need to know about elevating your home atmosphere.
How long do ScentSmoke candles and diffusers typically last?
Our 8oz hand-poured candles offer a clean burn time of approximately 45-50 hours, while our reed diffusers provide a continuous aroma for up to 3 months depending on the room's airflow.
Do you use sustainable and non-toxic ingredients?
Yes, all our products are crafted with 100% natural soy wax, lead-free cotton wicks, and phthalate-free fragrance oils to ensure a safe, soot-free experience for your home.
What is your shipping policy for fragile glass items?
We take extra care in packaging. All orders are wrapped in eco-friendly protective cushioning and typically ship within 2-3 business days. We offer free standard shipping on all orders over $75.
Can I return a scent if I don't like it?
We want you to love your space. If you are not satisfied with a fragrance, you can return unlit candles or unopened diffusers within 30 days of purchase for a full refund or exchange.
Do you offer international shipping?
Currently, ScentSmoke ships to the United States and Canada. We are working diligently to expand our fragrance delivery to more countries in the near future.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey to your doorstep.